Okay, so maybe Microsoft is still gouging PC users a little bit-almost $50 to set up OneDrive, really?-but it’s not nearly as bad as you’ll find at other places. If your problem is a little more severe, Microsoft will charge $49 to help with warranty issues, hardware upgrades/installations, app installs, Windows 8.1 upgrades/installs, data backup migration, and OneDrive setup across all your devices. (Click to enlarge.)Ĭurrently, Microsoft’s free tier at the in-person Answer Desk includes extended diagnostics on any device, software repair or support, virus and malware removal, and PC tune-ups for improving performance. ![]() If it runs Windows, Microsoft will try and fix it.Īn overview of the Microsoft Answer Desk’s free in-person help options. It also doesn’t matter if you bought your PC at the Microsoft Store, Best Buy, or Staples. But instead of getting help online, you can now bring your virus-laden PC into the Microsoft Store and the retail outlet will fix it for free, as Lifehacker points out.
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